Overview
🛒 Return & Exchange Policy – QuickFresh (Sample Name)
At QuickFresh, we are committed to delivering the freshest groceries to your doorstep. Please read our return & exchange policy carefully before placing an order.
✅ Returns & Exchange Eligibility
- Only damaged, expired, or spoiled products are eligible for exchange.
- Products must be reported within 24 hours of delivery with clear photo/video proof.
- Perishable items like fruits, vegetables, dairy, and meats are non-refundable but can be exchanged if found spoiled at the time of delivery.
❌ No Refund Policy
- We do not offer refunds on any grocery products.
- Only exchange is allowed, and only if the issue is reported within 24 hours.
- If the item is consumed, tampered with, or reported after 24 hours, it will not be eligible for exchange.
📸 How to Report a Damaged Item
- Contact our support team via WhatsApp/email within 24 hours.
- Provide your order ID and photos/videos of the damaged/spoiled product.
- Our team will verify and arrange an exchange if eligible.
🕒 Exchange Window
- Exchange requests must be made within 24 hours of delivery.
- We aim to process eligible exchanges within 1 business days.
📌 Note: By placing an order on our website, you agree to our return and exchange policy. Please check all items at the time of delivery
Need help?
Contact us at {email} for questions related to refunds and returns.